GB/T19001-2016标准理解与实施-1、范围

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（一）标准的适用性

如果一个组织有以下两个方面的需求时，可以采用GB/T19001标准规定的质量管理体系的要求：

（1）需要证实自己具备稳定地提供满足顾客要求和适用的法律法规要求产品和服务的能力：组织应具备稳定地提供满足顾客要求和适用的法律法规要求的产品和服务的能力，确保提供的产品和服务满足其顾客的要求并满足与产品和服务有关的法律法规的要求，这是组织在质量管理方面追求的目标。组织也希望证实这种能力。

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（1） Applicability of standards






If an organization has the following two requirements, the quality management system requirements specified in the GB/T19001 standard can be adopted:






(1) It is necessary to demonstrate the ability to stably provide products and services that meet customer requirements and applicable legal and regulatory requirements: Organizations should have the ability to stably provide products and services that meet customer requirements and applicable legal and regulatory requirements, ensuring that the products and services provided meet the requirements of their customers and meet the requirements of laws and regulations related to products and services. This is the goal pursued by organizations in quality management. The organization also hopes to demonstrate this ability.

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（2）需要通过体系的有效应用，包括体系持续改进过程的有效应用，以及保证符合顾客要求和适用的法律法规要求，增强顾客满意：

所有组织都希望证实其能力，但这种证实不应停留在口头上或形式上，组织对质量管理体系的应用更应关注结果，关注质量管理体系的有效性和效率。组织要努力实现预期的目标，保证提供合格产品和服务，满足顾客需求。

不但如此，组织的质量管理还应关注改进，要不断改进管理水平，持续增强实现预期结果的能力，以满足顾客不断发展变化的需求，增强顾客满意。而有这样的需求的组织，可以依据GB/T19001标准向组织提供的模式，建立、实施、保持和持续改进其质量管理体系，通过对体系的有效应用，不断改进管理水平，持续增强能力，不断提高产品质量，实现增强顾客满意的目的，这样应用质量管理体系标准才有真正的意义

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(2) It is necessary to enhance customer satisfaction through the effective application of the system, including the continuous improvement process of the system, as well as ensuring compliance with customer requirements and applicable legal and regulatory requirements:



All organizations hope to demonstrate their abilities, but this confirmation should not be limited to verbal or formal forms. Organizations should pay more attention to the results and effectiveness and efficiency of the quality management system in its application. Organizations should strive to achieve their expected goals, ensure the provision of qualified products and services, and meet customer needs. Moreover, the quality management of an organization should also focus on improvement, continuously improving its management level and enhancing its ability to achieve expected results, in order to meet the constantly evolving needs of customers and enhance customer satisfaction. Organizations with such needs can establish, implement, maintain, and continuously improve their quality management system based on the model provided by the GB/T19001 standard. Through effective application of the system, they can continuously improve their management level, enhance their capabilities, continuously improve product quality, and achieve the goal of enhancing customer satisfaction. Only in this way can the application of quality management system standards have true significance

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（二）标准的通用性

GB/T19001标准描述的质量管理体系要求是通用的，适用于各种类型、不同规模和提供不同产品的组织。但是任何一个组织都有其自身的性质和特点、其活动和过程各有不同，组织质量管理体系的设计和实施除了满足GB/T19001标准的要求外，还应适合组织的实际情况

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（2） Universality of standards



The quality management system requirements described in the GB/T19001 standard are universal and applicable to organizations of various types, sizes, and products.

However, any organization has its own nature and characteristics, and its activities and processes are different.

The design and implementation of an organizational quality management system should not only meet the requirements of the GB/T19001 standard, but also be suitable for the actual situation of the organization

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(三）产品和服务

本标准中，“产品和服务”仅适用于预期提供给顾客或顾客所要求的产品和服务，以及提供过程中预期得到的产品和服务，而不包括在产品和服务形成过程中不期望得到的结果（非预期结果），如对环境产生影响的污染、废料和对工作场所中人的安全健康产生影响的不良结果，这些非预期结果是环境管理体系和职业健康与安全等管理体系需要控制的.

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（3） Products and Services



In this standard, "products and services" only apply to the products and services expected to be provided to or required by customers, as well as the products and services expected to be obtained during the provision process, and do not include unexpected results (unexpected results) that are not expected to be obtained during the formation of products and services, such as pollution, waste materials that have an impact on the environment, and adverse results that affect the safety and health of people in the workplace, These unexpected results are what environmental management systems and occupational health and safety management systems need to control