GB/T19001: 2016 5.1.2关注顾客

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“确定、理解并持续地满足顾客要求以及适用的法律法规要求”.

针对“确定、理解”，最高管理者可以通过与顾客沟通的过程、产品和服务要求的确定过程、产品和服务要求的评审过程等来确保。

针对“持续地满足”，最高管理者可以通过设计和开发过程、生产和服务提供过程、产品和服务的放行过程等来确保

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Determine, understand, and continuously meet customer requirements and applicable legal and regulatory requirements



Regarding "determination and understanding", top management can ensure through the process of communicating with customers, determining product and service requirements, and reviewing product and service requirements.



For 'continuous satisfaction', top management can ensure through the design and development process, production and service provision process, product and service release process, etc