ISO9001对-8.2.3

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8.2.3 产品和服务要求的评审
8.2.3.1 组织应确保有能力向顾客提供满足要求的产品和服务。在承诺向顾客提供产品和服务之前，组织应对如下各项要求进行评审：
a）顾客规定的要求，包括对交付及交付后活动的要求；
b）顾客虽然没有明示，但规定的用途或已知的预期用途所必需的要求；
c）组织规定的要求；
d）适用于产品和服务的法律法规要求；
e）与以前表述不一致的合同或订单要求。
组织应确保与以前规定不一致的合同或订单要求已得到解决。
若顾客没有提供成文的要求，组织在接受顾客要求前应对顾客要求进行确认

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8.2.3 Review of product and service requirements

8.2.3.1 Organizations should ensure the ability to provide customers with products and services that meet their requirements. Before committing to providing products and services to customers, the organization should review the following requirements:

a) Customer specified requirements, including requirements for delivery and post delivery activities;

b) Requirements that are necessary for the specified or known intended use, although not explicitly stated by the customer;

c) Organizational requirements;

d) Legal and regulatory requirements applicable to products and services;

e) Contract or order requirements that are inconsistent with previous statements.

The organization should ensure that contract or order requirements that are inconsistent with previous regulations have been resolved.

If the customer does not provide written requirements, the organization should confirm the customer's requirements before accepting them

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所谓“评审”的结果就是组织得出的最终能够提供产品或服务最大能力的输出，

例如将能够做出所有菜以菜单的形式展示给顾客、在其网页上登出能够提供的所有产品类型与数量的信息、饭店客房可预定级别与数量信息、火车票订购网上的车次与车票等级与可预定数量信息、产品最大月度、季度与年度可预定于销售量计划等。
有些评审输出信息需要额外提出来以提醒组织内人员特别注意加以满足，

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The result of the so-called "review" is the output of the organization that can ultimately provide the maximum capacity for products or services, such as displaying all dishes in the form of a menu to customers, posting information on all product types and quantities that can be provided on their website, information on the level and quantity of hotel guest rooms that can be booked, information on train and ticket levels and quantities that can be booked online for train ticket ordering, and information on the maximum monthly quantity of products Quarterly and annual sales plans can be scheduled.

Some of the review output information needs to be put forward additionally to remind the staff in the organization to pay special attention to meet it. For example, a new requirement has been put forward for a customer's Reunion dinner, adding Australia's top abalone and lobster, and a separate order should be formed for the chef to focus on.