质量问题处理Quality issue handling

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所谓品质管理，就是过程管理中,处理异常的事情，而正常的事情不需要加以管理。

管理者就是要工作现场出现问题时，能及时、有效的排除异常问题。


企业工作现场的活动是很复杂的，其中可能包含了很多繁琐的流程。

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The so-called quality management refers to the handling of abnormal situations in process management, while normal things do not need to be managed.



Managers need to be able to promptly and effectively troubleshoot any issues that arise at the workplace.




The activities at the workplace of enterprises are very complex, which may include many tedious processes

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企业各级管理人员的日常工作重点就是推进课题改善，

通过有预见性地发现问题、分析与解决问题，消除日常管理中的主要障碍，推动企业业绩的提升

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The daily focus of enterprise management at all levels is to promote project improvement,



By proactively identifying, analyzing, and solving problems, eliminating major obstacles in daily management, and promoting the improvement of enterprise performance

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解决问题的过程就是提高能力的过程，

问题就是机会，是改进的机会，是教育当事人及员工的机会。


有了这样的问题意识，管理人员就能利用每一次解决问题的过程，提高自身管理能力，同时提高企业经营绩效水平

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The process of solving problems is the process of improving abilities,



The problem is an opportunity, an opportunity for improvement, an opportunity to educate the parties involved and employees.



With such a problem awareness, managers can utilize each problem-solving process to improve their own management skills and improve the level of business performance

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工作就是不断发现问题，分析问题，最终解决问题的一个过程。

工作中遇到问题，积极的人找方法解决问题，消极的人找借口回避问题

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Work is a process of constantly discovering, analyzing, and ultimately solving problems.



When encountering problems at work, positive people find ways to solve them, while negative people find excuses to avoid problems

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传统的解决方式都倾向于管理人员、技术人员或作业人员依据自身的地位、权威、知识和以往的工作经验，通过感官等方式从定性方面来判断问题、分析问题和解决问题；

至于事实真相、根本原因一般无法彻底追究、解决。


其结果是在分析、解决问题时，经常遗漏到最为关键的部分，使得问题越来越严重和复杂。


更何况一家企业组织庞大，人员混杂，对于各种问题的认知与判断如果各依自己的主观意见去处理，则企业不但无法解决问题，更无法顺利经营

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Traditional solutions tend to rely on managers, technicians, or operators to judge, analyze, and solve problems qualitatively through sensory methods based on their own status, authority, knowledge, and past work experience;



As for the truth and fundamental reasons, they cannot be thoroughly investigated and resolved.



The result is that when analyzing and solving problems, the most critical parts are often overlooked, making the problem increasingly serious and complex.



Moreover, if a company has a large organization and mixed personnel, and their understanding and judgment of various problems are handled according to their own subjective opinions, the company will not only be unable to solve the problems, but also unable to operate smoothly