leading role
(1) Leadership role and commitment
The top management should confirm their leadership role and commitment to the management quality system by addressing the following aspects
① Responsible for the effectiveness of the quality management system
② Ensure the development of quality policies and objectives for the quality management system, which are aligned with the organizational environment and strategic direction
③ Ensure the integration of quality management system requirements into the organization's business processes
④ Promote the use of process methods and risk-based thinking
⑤ Ensure that the resources required for the quality management system are available
⑥ The importance of effective quality management and compliance with quality management system requirements through communication
⑦ Ensure that the quality management system achieves its expected results
⑧ Encourage personnel to actively participate, guide and support them in making contributions to the quality management system
⑨ Drive improvement
⑩ Support other relevant managers to play a leadership role within their scope of responsibilities
(2) Focusing on customer attention
The top management should demonstrate their customer-centric leadership role and commitment by ensuring the following:
① Determine, understand, and continuously meet customer requirements and applicable legal and regulatory requirements;
② Identify and respond to risks and opportunities that may affect the quality of products and services and enhance customer satisfaction;
③ Always committed to enhancing customer satisfaction.
楼主: gaowenhua
窥视卡
楼主
显身卡