外部审核管理 External Audit Management

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外部审核管理是企业确保其管理体系符合国际标准或行业规范的重要环节。
通过有效的外部审核管理，企业不仅能验证自身管理体系的有效性，还能识别改进机会，提升整体运营效率和服务质量.



External audit management is an important part of ensuring that a company's management system complies with international standards or industry norms.Through effective external audit management, enterprises can not only verify the effectiveness of their management system, but also identify opportunities for improvement, enhance overall operational efficiency and service quality

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了解审核要求

• 确定适用的标准（如ISO 9001、ISO 14001等）及其具体要求。
• 收集最新的法规和行业指南，确保企业的管理体系符合所有强制性规定.
  

Understand the audit requirements
Determine the applicable standards (such as ISO 9001, ISO 14001, etc.) and their specific requirements.
Collect the latest regulations and industry guidelines to ensure that the company's management system complies with all mandatory regulations

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内部自审

• 在外部审核之前，先进行一次全面的内部审核，检查现有的管理体系是否符合预期标准，并及时纠正发现的问题。
• 准备详细的内审报告，记录发现的所有不符合项及采取的整改措施.
  

Internal self-examination
Before the external audit, conduct a comprehensive internal audit to check whether the existing management system meets the expected standards and promptly correct any issues found.
Prepare a detailed internal audit report, documenting all identified non conformities and the corrective measures taken

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文件准备

• 整理并更新所有相关的文档资料，包括但不限于程序手册、工作指导书、培训记录、会议纪要等。
• 确保所有文件易于访问且保持最新状态.
  

Document preparation
Organize and update all relevant documentation, including but not limited to program manuals, work instructions, training records, meeting minutes, etc.
Ensure that all files are easily accessible and kept up-to-date

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• 沟通与协调
  
  
  • 提前与审核机构沟通，确认审核日程安排、审核范围及所需的准备工作。
  • 指定一名联络人负责协调内外部之间的沟通事宜。
    

communication and coordination
Communicate with the auditing agency in advance to confirm the audit schedule, scope, and necessary preparations.
Designate a contact person to coordinate communication matters between internal and external parties.

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欢迎会议

• 开展一个简短的开场会议，向审核组介绍公司的背景信息、组织结构以及审核期间的注意事项。
• 明确指出公司对此次审核的支持态度，并强调开放透明的合作精神.
  

Welcome Meeting
Conduct a brief opening meeting to introduce the company's background information, organizational structure, and precautions during the audit period to the audit team.
Clearly state the company's supportive attitude towards this audit and emphasize the spirit of open and transparent cooperation

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• 全程陪同
  
  
  • 安排专人陪同审核员进行现场检查，以便即时解答疑问或提供必要的解释。
  • 记录审核过程中提出的任何问题或建议，便于后续跟进处理。
    

full-itinerary guides
Arrange a dedicated person to accompany the auditor for on-site inspection, in order to promptly answer questions or provide necessary explanations.
Record any issues or suggestions raised during the review process for subsequent follow-up and handling.

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积极应对

• 对于审核中发现的问题，应立即着手调查原因，并制定相应的纠正措施计划。
• 展现解决问题的决心和能力，给审核组留下良好的印象.
  

coping with
For the problems found during the audit, immediate investigation should be carried out to determine the cause and corresponding corrective action plans should be formulated.
Show determination and ability to solve problems, leaving a good impression on the review team

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总结会议

• 参加审核结束时的总结会议，听取审核组的意见反馈，了解最终审核结果。
• 如果存在不符合项，则需讨论具体的整改方案和时间表.
  

Close meeting
Attend the summary meeting at the end of the audit, listen to the feedback from the audit team, and understand the final audit results.
If there are non conformities, specific rectification plans and timelines need to be discussed

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• 纠正措施实施
  
  
  • 根据审核报告中的建议，迅速执行必要的纠正措施，消除不符合项。
  • 跟踪每项措施的执行进度，直至完全解决所有问题。
    

Implementation of corrective measures
Based on the recommendations in the audit report, promptly implement necessary corrective measures to eliminate non conformities.
Track the progress of each measure until all issues are fully resolved.